Kyra Sproule: The Christmas season is here! Love it or hate it, it’s the busiest time of the year for our industry and an opportunity for a big revenue boost. In fact, our data shows that revenue increases by over 10% in New Zealand and Australian salons, spas and clinics between the months of October and December.
The lead up to Christmas is hectic but it doesn’t need to be stressful. With a bit of preparation, you can make this holiday season not only busy, but also fun and profitable.
Communicate with your clients:
It’s easy to let things slip when you’re busy, so prior to the silly season, make a plan to ensure you can keep in touch with your clients.
Spend a little time setting up messages like appointment reminders, pre and post appointment instructions and holiday greetings. Using your salon and spa software, these types of messages can even be automated, saving you precious time.
Think about sending an email newsletter to all your clients in November. Remind them to book early before the holiday rush, and inform them of any holiday closures or extended hours. This is also a great time to share any promotions or special service offerings, and remind clients about your retail gifts and vouchers.
Create great content for social media:
It’s always a good idea to decorate your salon, spa or clinic to get everyone in the Christmas mood. Take it one step further this year and create a holiday themed selfie station. Find a blank wall, create a cool backdrop and fill a basket with fun props like sunglasses, frames and flowers.
It’ll bring some joy into your salon and encourage your clients to share photos of their holiday-ready selves – that’s got to attract some new clients for the new year!
Why not have some fun and run a 12 days of Christmas campaign on social media leading up to the holidays? Offer something different each day – a giveaway, some Christmas treats, a holiday drink or a mini gift pack. It’s a great way to delight your clients in the lead up to Christmas as well as create great shareable content for your social media channels.
Promote the services your clients want:
It’s the time of year where everyone wants to look fabulous for their work Christmas party or upcoming holiday, so focus your marketing efforts on promoting the services that’ll help them achieve just that.
Use your marketing channels including social media and window displays to promote express makeup for Christmas parties or focus on marketing your skin treatments so your clients can go makeup-free this summer. Put together packages with everything they need to look and feel great for the holidays.
Get ready to sell more retail:
During the holiday season, clients spend more on retail than at any other time of the year. In fact, on average, retail revenue jumps by 16% between October and December in New Zealand and Australia.
Make sure you’re ready for the Christmas rush, and take advantage of the extra revenue you could make, by ordering enough stock, and packaging items into beautiful gift packs. Don’t forget mini gift packs too, they make great stocking stuffers and are easy for clients to grab from the counter as they’re paying.
Promote voucher sales:
Vouchers make great Christmas gifts, so make sure you’re letting your clients know that you have them available. Offering online vouchers makes it even easier for last minute Christmas shoppers.
Incentivise voucher sales and secure future income by offering your clients a bonus when they buy a voucher for a loved one. For example, with every $100 voucher they purchase, your client will receive a $10 voucher to use themselves.
Call in extra help:
If possible, consider bringing in an extra pair of hands to help throughout December. Whether they’re answering the phone, accepting online bookings, taking payments, keeping the salon tidy, doing the washing, getting clients tea and coffee or all of the above. An extra person could really help take the pressure off, allowing you to focus on providing high quality service.
Make December fun:
Your team might be dreading the busy Christmas period, so it’s important to make December fun! Have a decorating party with festive treats to get everyone in the Christmas spirit, run weekly competitions with prizes to keep everyone motivated, or plan a team event or Christmas party to celebrate everyone’s hard work.
Focus on filling your appointment book for the new year:
Help your clients to maintain their fresh new look by incentivising new year bookings.
You could put each client who makes an appointment to return in January or February into the draw to win a gift pack, or offer them a complimentary treatment. That way your clients will be organised well in advance and your appointment book will be in great shape to start 2020 in the right way!
Kyra Sproule is the Marketing & Communications Coordinator at Kitomba Salon & Spa Software. To learn more about what Kitomba can do for your business, visit www.kitomba.com or call 0800 161 101.